Returns & Refund Policy
At APOV, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes you may need to return or exchange a product, and we’ve designed our Returns & Refund Policy to make the process as simple and hassle-free as possible.
7-Day Return Policy on Select Items
We proudly offer a 7-day return policy on select items. If you are not entirely satisfied with your purchase or have changed your mind for any reason, you can initiate a return within 7 days of receiving your order. To be eligible for a return, please make sure your item meets the following criteria:
- The product must be in its original condition, unused, and in its original packaging.
- All accessories, tags, and labels must be intact and attached.
- The item should not be damaged, altered, or show any signs of wear and tear.
How to Initiate a Return:
- Contact Us: To initiate a return, please contact our customer support team within 7 days of receiving your order. You can reach us via [contact information]. Please provide your order number and a brief reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Package Your Item: Carefully package the item, ensuring it is adequately protected to prevent any damage during transit. Be sure to include all original packaging, accessories, and documentation.
- Handover the Item: Handover the package to the return courier parker.
- Inspection and Processing: Upon receiving your return, our team will inspect the item to ensure it meets our return criteria. Once approved, we will process your refund or exchange.
Refunds and Exchanges:
- Refunds: If your return is approved, we will issue a refund to your original payment method. Please allow a few business days for the refund to appear in your account.
- Exchanges: If you wish to exchange the item for a different size, color, or product, please let us know when initiating the return. We will do our best to accommodate your request, subject to product availability.
Exceptions:
Please note that certain items, such as personalized or customized products, are not eligible for returns or exchanges unless they are defective or damaged upon arrival. In such cases, please contact us immediately to resolve the issue.
Contact Us:
If you have any questions or need assistance with your return or refund, our dedicated customer support team is here to help. You can reach us via support@apovlabel.com.
Thank you for choosing APOV. We value your trust and aim to provide you with a seamless shopping experience. Your satisfaction is our priority, and we look forward to serving you again soon.